Do what you say you’ll do.

You’ve probably already discovered that doing what you say you’ll do is a lot harder than it sounds. Here are a few words about why that is and what to do about it.

To be able to do what you say you’ll do, you need to be able to say what you cannot and will not do, especially when you know that your listeners won’t like what they hear. So first get very clear about your values and limitations, then tell the truth about what you can do, can’t do, and won’t do – even when you know that the person you’re telling won’t like what they hear.

You also need to plan. That means setting aside enough time to do what you said you would do, and allowing time for getting over the inevitable bumps in the road.

Finally, you need to pay the price. If you said you were going to do something, and it becomes inconvenient or even painful to do it, do it anyway. That’s the only way to keep the trust of whoever expects you to do it.

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